Customer Support Center

Tropical Music International is committed to 100% customer satisfaction. The quickest way to get answers to your questions is to call our customer service line, toll free at 888-215-8836 (option #1). Our hours of operation are 9am - 6pm Eastern Standard Time, Monday thru Friday.

You can also email us if you prefer. We are standing by to answer your questions!

Frequently Asked Questions

• I ordered CDs but they haven't arrived yet. How long does it usually take to receive them?
  
  All of our orders are shipped out within 24 hours. We maintain a stock of nearly 100,000 CDs so that we are ready to ship when you order. However, we do ship via The US Postal Service so that we can continue to offer "Free Shipping". It may take up to three weeks for them to deliver your order.
  
  
• Which CDs are your best sellers?
  
  Although some CDs sell better than others in certain geographic locations, we are proud to say that every one of our volumes sells very well! Worldwide, Volume Number One of the Carnival Steel Drum Collection is our best seller. Many people "try out the collection" with that disc and then come back for more volumes!
  
  
• Even though you have already produced TWELVE steel drum CDs, I think I know a song that you should record. How do I tell you about it?
  
  Just email us! We love to hear your suggestions!